Refund policy

OVERVIEW

Our aim is for you to be 100% satisfied with your purchase and we stand by the quality of our products. If for any reason you are unhappy with your purchase please contact us. Please follow the below reasonable guidelines for product exchanges and returns.

• Products must be purchased from the Revoderm website, our clinic, or via a phone order, purchases from other distributors must be returned to where you purchased the products.
• Return the products within 30 days of your shipped order date.
• Provide information about your order such as a copy of your invoice, order number, name, email address, and phone number with a description explaining why you are returning the product(s).
• Excessively used products will not be accepted.
• Where applicable original shipping and handling charges are non-refundable. Return shipping costs for orders are the customer's expense, unless agreed upon.
• No refunds will be provided for any bank charges or custom fees.

Upon product return we will issue a refund or exchange an unsatisfactory product for an alternative product of equal or lesser value with consideration of the above criteria.

To return a product for a refund or exchange contact our team on 1-888-202-4038 or email us at info@derm.ca prior to mailing your products as we may be able to resolve your issue.

Please mail your products to:

Revoderm Pharma
Attn: Exchanges/Returns
242, 4411 16 Avenue NW
Calgary, Alberta, Canada T3B 0M3.